Payments

There could be several reasons why your payment isn’t going through:

  1. Insufficient Funds: Please check if there are enough funds in your account or on your card.

  2. Incorrect Card Details: Double-check that your card number, expiry date, CVV, and billing information are entered correctly.

  3. Bank Restrictions: Your bank may have blocked the transaction due to security settings or limits on online payments. Contact your bank to authorize the payment.

  4. Card Not Supported: We may not support certain card types or payment methods. Please try using a different card or method (e.g. debit/credit card, EFT, etc.).

  5. Connection Issue: A weak internet connection or timeout during checkout may cause the transaction to fail. Try refreshing the page or using a different device/browser.

  6. Payment Gateway Error: Occasionally, the payment processor may experience downtime. If the issue persists, please contact us so we can assist or provide alternative options.

📩 Still need help?
Please reach out to our support team at support@iryse.africa and we’ll help you complete your payment

To request a refund, please follow these steps:

  1. Check Eligibility:
    Refunds are only granted in specific cases, such as:

    • Duplicate payment

    • Service not delivered as promised

    • An error on our side (e.g., wrong listing placement or category)

Please note: Refunds are not issued for change of mind, lack of engagement with your listing, or incorrect information submitted by you.

  1. Submit Your Request:
    Send an email to finance@iryse.africa with the subject line:
    “Refund Request – [Your Order or Listing Name]”
    Include the following in your message:

    • Your full name

    • Contact details

    • Proof of payment (e.g., screenshot or transaction reference)

    • Reason for the refund request

  2. Wait for Review:
    Our team will assess your request and respond within 3–5 business days. If approved, refunds are processed within 7–14 business days via your original payment method.

📌 Important: Refund requests must be submitted within 7 days of your purchase or listing activation.

To redeem a coupon on iryse.africa, follow these simple steps:

  1. Choose Your Service:
    Select the paid service you’d like to use (e.g. featured listing, sponsored post, or promotional package).

  2. Go to Checkout:
    Proceed to the payment or checkout page.

  3. Enter Your Coupon Code:
    Look for the field labeled “Coupon Code” or “Discount Code” and enter your code exactly as it appears (case-sensitive, no spaces).

  4. Apply the Code:
    Click “Apply” or “Submit” to activate the discount. The total price should update automatically.

  5. Complete Payment:
    Continue with the payment process to confirm your order at the discounted rate.

📌 Note:

  • Each coupon has an expiry date and may only be used once.

  • Coupons cannot be combined with other offers unless stated otherwise.

🛠 Having trouble?
If your code isn’t working or you need help, email us at support@iryse.africa and we’ll assist you.